Garden Path Home Care Privacy Policy
Effective Date: 07/12/2026
Garden Path Home Care ("Garden Path," "we," "us," or "our") is a locally owned home care agency serving Richmond, Virginia and the surrounding areas. We respect your privacy and are committed to protecting the personal information of our clients, their families, our caregivers, and visitors to our website. This policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
Information you give us directly. When you contact us, request a consultation, complete an assessment, or sign up for services, we may collect:
Contact details such as your name, phone number, email address, and home address
Information about the person needing care, including age, care needs, daily routines, preferences, and emergency contacts
Health-related information you choose to share so we can create a safe and appropriate care plan
Billing and payment information, including your selected billing cycle and payment records
Information from job applicants, such as work history, references, and certifications
Information collected automatically. When you visit gardenpathhomecare.com, we may collect basic technical information such as your browser type, device, pages visited, and approximate location, using cookies or similar tools.
Information from messages and social media. If you message us or comment on our social media posts, we may use the information you provide to respond to you.
2. How We Use Your Information
We use your information to:
Respond to inquiries and schedule assessments and consultations
Develop, provide, and adjust personalized care plans
Match clients with caregivers and schedule visits
Process billing, payments, deposits, and refunds
Communicate with you about services, scheduling, and policy changes
Share community events and promotions you have asked to receive
Recruit, hire, and support our caregivers
Improve our services and website
Meet legal and regulatory requirements
3. How We Share Your Information
We do not sell your personal information. We share information only when necessary:
With our caregivers and staff, only as much as they need to provide safe, quality care
With healthcare providers or emergency responders, when needed for your safety or with your permission
With service providers who help us run our business, such as payment processors, scheduling software, and website hosting, who are required to protect your information
With referral partners, only with your permission and only the information needed to coordinate care
When required by law, such as in response to a legal request or to protect the safety of a client, caregiver, or others
4. Protecting Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information, including limiting access to those who need it and securing electronic and paper records. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. Please contact us right away if you believe your information has been compromised.
5. Health Information
We understand that information about a person's health and care needs is especially sensitive. We collect and use it only to provide and coordinate care and to operate our business, and we handle it with extra care and respect. Where federal or Virginia law applies to our handling of health information, we follow those requirements.
6. Cookies and Website Tools
Our website may use cookies and similar technologies to help the site work properly and to understand how visitors use it. You can adjust your browser settings to refuse or delete cookies, though some parts of the site may not work as intended.
7. How Long We Keep Information
We keep personal information only as long as needed to provide services, meet legal, tax, and recordkeeping obligations, and resolve disputes. When information is no longer needed, we securely delete or destroy it.
8. Your Choices and Rights
You may contact us at any time to:
Ask what personal information we have about you or your loved one
Request corrections to inaccurate information
Request that we delete your information, where permitted by law
Opt out of marketing messages, texts, or promotional emails
We will respond as quickly as we reasonably can.
9. Text Messages and Email
If you give us your phone number or email address, we may contact you about scheduling, services, and care updates. If you have agreed to receive promotional messages, you can opt out at any time by replying STOP to a text or using the unsubscribe link in an email.
10. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 through our website.
11. Links to Other Websites
Our website or social media may link to other sites, including community resources and partner businesses. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
12. Changes to This Policy
We may update this policy from time to time. When we do, we will post the new version on our website and update the "Last Updated" date above.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Garden Path Home Care Email: info@gardenpathhomecare.com